What happens after I send in the warranty claim?
After receiving the warranty claim, Malibu Kayaks may request to have your kayak returned to the original dealer for inspection. Malibu Kayaks will warrant the right to either exchange or repair your kayak, free of charge to customer excluding shipping charges. If you are unable to get a replacement kayak from an authorized dealer, Malibu Kayaks will ship the warranty replacement kayak, (shipping fees will apply). Kayak Serial # must be cut and mailed to Malibu Kayaks to finalize all kayak replacement claims.